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We pride ourselves in delivering classic, long-lasting products of the best quality.  We put a lot of love and care into each creation and we hope you will enjoy them as much as we do! 

Should you have a problem with your product please let us know we will always do our best to help you fix the problem.

1. We have a lifetime warranty on all hardware. If you have a problem with your hardware, please contact us through the form on this page, we will issue you a free returns sticker which you can use to return your product to us free of charge. 

2. All colours hold firm and some bags will look like new even 4 years down the line.  The only colours that don't hold that firm (if used on a daily basis) are gold and silver (in the mini bag collection). Gold and silver colours from the mini bag collection can be re-dyed once (1) free of charge.