TERMS AND CONDITIONS OF SALES
The seller of goods is the company SIA “VASKALA”, established under the laws of Republic of Latvia, registered with Latvian Commercial register under the Nr.40103921441, having its legal seat at Īslīces street 1-143, LV1058, Latvia, that operates online shop from the website www.vaskala.com (hereinafter referred as “the Seller”).
Īslīces street 1-143, LV1058, Latvia
Customer Care Email: firstname.lastname@example.org
Ph. +371 20 072 946
These Sales Terms and Conditions governs sales of goods by the Seller through the online channel www.vaskala.com only.
Most of goods sold are hand-made quality leather goods, as well as other clothing and other items.
Eligible customers are consumers.
PLACING THE ORDER
All information about goods offered for sale is available on the website www.vaskala.com .
Customer, who is willing to buy goods, should navigate through on the website www.vaskala.com up to the particular page, where a full description of a particular item is available, and press the button “ADD TO THE BASKET” to add it to the customer’s virtual shopping basket (“shopping basket”), and to repeat this sequence for all the items which Customer is willing to acquire, press the button “CONTINUE SHOPPING”.
After the all desired items are added to the shopping basket, customer should navigate to the shopping basket, by pressing the icon of it in the right top corner of the screen, to check its content, and it is customer’s obligation to review if all information in the shopping basket is correct, and if not, then to take a necessary corrective action:
either delete incorrect items in the shopping basket,
and/ or add another item in the shopping basket, as described above.
Further customer should proceed to making payment for the order by pressing button “CHECKOUT”.
Upon filling on all necessary information as requested and execution a payment option, the customer will receive an email confirming the order.
PRICES AND CHARGES
Price includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.
For delivery to addresses that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.
Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.
We accept online only those orders which payment can be settled via the website www.vaskala.com .
We accept payments through the website www.vaskala.com only customers, having billing and shipping addresses in the countries available for the selection on the website menu.
If your country or territory is not listed please contact Customer Care service to check if other options are available.
The Seller will accept an order only after the specific payment option is fully completed.
We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.vaskala.com.
Delivery will normally take 3-10 business days, and normally includes courier delivery with tracking.
If the ordered items is in stock, we ship it within 3 business days.
If the item is marched with "pre-order now" it means it is to be manufactured, and it will be shipped after it is manufactured. Manufacturing takes up to 1 week, should it take longer, customer service will notify you within 24 hours from placing the order.
Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.
Solely customer is responsible for the accuracy of the delivery address.
100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery, and is available to all items sold and all customers provided that the item is returned in its original condition.
STATUTORY WARRANTY AND OUT-OF-COURT DISPUTE RESOLUTION
In case of any dissatisfaction with goods or service customers are advised to contact Customer Care to resolve the issue.
Following that, as a next step a formal complaint can be filed with Customer Care, and the rights of customers will be addressed in accordance to the Law on Consumers’ Right Protection of Latvia, which provides for customers a set of statutory warranty conditions and corresponding rights.
After execution of this option, customers at their discretion have a right to file a formal complaint with out-of-court consumers’ disputes resolution. body, Consumers Disputes Resolution Commission (Latvia).
This contract is governed by laws of Republic of Latvia.
These Sales Terms and Conditions are applicable for all orders placed on or after 28 February, 2019, until these Sales Terms and Conditions are withdrawn.