Refund policy

Product Returns

Products purchased online from VASKALA© can be returned for a refund within 14 days of delivery, as long as they are unused and in their original packaging.

Personalized products (e.g., monogrammed initials, product modifications, special orders) cannot be returned or exchanged.

If the 14-day period expires on a weekend or public holiday, it is extended to the next business day.

To facilitate the return process, we encourage you to notify our customer service in advance via email.

Return procedure:

1. Retrieve your order or invoice number.

2. Contact our customer service at vaskala@vaskala.com.

3. Place the products in their original box, package them securely, and clearly label the return package with the Return Number provided.

4. Print the Return label we send you and drop off the package at your nearest post office.

Please Note: If you choose to return your package, you will need to compensate for the delivery costs incurred.

We do not accept C.O.D. (Cash on Delivery) returns.

Return Address:
SIA VASKALA
Tērbatas iela 85-1
LV-1001 Riga, Latvia

Refunds will be issued to the original payment method once the return has been received at our distribution center. Expect a refund within 10 days of receipt.

For exchanges, please contact us via email.

For any other questions, email us at: vaskala@vaskala.com.