Shipping policy

 Shipping costs vary based on the weight and destination of the package according to Delivery company rates. Returns within Latvia are always free. 

 For express delivery, VASKALA© offers a courier delivery option within the Baltic region, Poland, Finland, and Sweden only. 

 Deliveries are made to the address specified on the order form, which must be in a country where delivery is possible. 

 Estimated delivery times vary from 2 to 15 working days depending on the destination of the order. The delivery dates are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. 

 Delivery is subject to the following conditions: 

•  We deliver from Monday to Friday. 

•  We aim to dispatch all orders within 3 working days after your order. 

•  We will attempt to deliver your package at least twice to the specified address. We reserve the right to cancel your purchase if no one signs for the package. 

•  You are responsible for the package once delivery has been completed. 

•  You must inspect the products within a reasonable timeframe after receipt and accept the product unless you notify us within 14 days of receiving it that the items are refused. 

 Delivery times are provided for reference only. 

 If your package is delivered by Post and arrives open and/or damaged, we advise you to refuse it. 

 If you choose to accept the package, you must: 

•  Write detailed, handwritten notes on the observed issue. 

 If you refuse the package, in addition to the handwritten notes, you must: 

•  Ask the carrier to return the package to us. 

•  Obtain a formal report of the refusal and keep a copy. 

 For other carriers, regardless of whether you accept the package, for any package that arrives open and/or damaged, you must: 

•  Write detailed, handwritten notes on the delivery slip. 

•  Notify us and the carrier in writing within 3 business days of delivery.